Privacy Policy

We collect personal information in the following ways:

• Information you give us — your name, email address, phone or WhatsApp number, property details, and the contents of your message when you submit our contact form or reach out by email or WhatsApp.
• Owner & property data — where you engage us to manage a property, the information needed to deliver our services, such as ownership and licensing details, payout banking details, and operational and financial records.
• Guest data — when managing a property, we may process guest information (name, contact details, and booking and stay details) on behalf of the owner.
• Information collected automatically — device and browser type, IP address, pages viewed, and similar usage data gathered through cookies and analytics.

We use personal information to:

• Respond to your enquiries and schedule meetings;
• Provide, administer, and improve our management services;
• Produce performance and expense reports, including monthly P&L statements and annual strategy reviews;
• Market and distribute managed properties across booking and distribution channels;
• Operate, secure, and improve our website; and
• Comply with our legal and regulatory obligations.

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with applicable law — in accordance with the Republic of Indonesia’s Personal Data Protection Law (Law No. 27 of 2022).

We do not sell your personal data. We may share it with:

• Service providers who support our operations, such as hosting, analytics, communications, and payment processing;
• Distribution partners and online travel agents, to market and book managed properties;
• Professional advisers such as accountants and legal counsel; and
• Authorities where required by law or to protect our rights.

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain accurate business and financial records, and to comply with legal obligations. When no longer needed, data is securely deleted or anonymised.

We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request to access, correct, update, or delete your personal data, restrict or object to its processing, or withdraw consent you have given. To exercise these rights, contact us at info@triumara.com.

Where we process guest data in the course of managing a property, we do so on behalf of the property owner. Guests should also refer to the booking channel or owner through whom the reservation was made.

Our website may link to third-party sites and services that we do not control. We are not responsible for their privacy practices, and we encourage you to review their policies.

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be reflected by the “last updated” date above. Your continued use of our website or services after an update constitutes acceptance of the revised policy.

Triumara — Villa & Hotel Management, Bali, Indonesia.
Email: info@triumara.com
Phone: +62 819 5220 0380